Conference FAQs

  • Is there a pool? Yes, while it is not huge it is right on the river and is indeed beautiful! There are also two hot tubs. See the photo below.

  • Is there a shuttle to/from the hotel? Yes, for a small fee we will shuttle you on June 18th from PDX to Hood River and back to PDX on June 23rd. Please visit our shuttle registration page before June 7th in order to secure a spot on the shuttle and pay.

  • Can I use ministry expenses for my children? Novo is very careful to adhere to IRS rules, the answer is yes, you can register your children with your expenses/fund. However, travel for children cannot be submitted as an expense.

  • Will there be a kids’ program? Yes, Novo is committed to making our staff conferences kid friendly. Please email us with specific questions.

  • Is there an option to stay extra nights? There are indeed a limited number of rooms available for up to 2 nights before and/or 2 nights after conference. The rooms are available at a discounted rate which is cheaper than booking directly with the hotel, but I will warn you that it is not cheap.
    In order to get our discounted rate see the following details and notes:

    • Book before April 1.

    • Do so before the available inventory sells out, rooms available on a first come first served basis.

    • To avoid having to change rooms, when booking please choose the same room type that you booked for conference.

    • You may pay with a credit card or if you are Novo Staff you may pay with your Novo fund number.

    • Meals are not provided during the extra days/nights. There are numerous food options close by and a restaurant onsite.

    • The nightly rate is higher than what you paid per night for conference. This is because Novo has supplemented your cost and bought down your rate for the nights during the conference.

    • Use the following link to make your reservation. https://novo.regfox.com/us-divisional-conf-2024-extra-nights

  • Can I cancel my conference registration?

    Our hope is that you will attend conference for all the good that happens at these events. That said, “life happens” and we understand that there are legitimate reasons to need to cancel. If you should need to cancel please email us and be aware of the catches below:

    1. Novo Staff must clear non-attendance with their Divisional Director/Leader(s).

    2. You may be subject to cancellation fees for all or part of your registration fees. See the Refund Policy below.

    Refund Policy

    Novo makes commitments to hotels that put the organization “on the hook” financially. This commitment limits what Novo can offer in regard to refunds. In other words, the contracts we enter into have policies and dates that Novo is bound by. If you should need to cancel please email us and be aware of the following policy conditions:

    • Cancellations that take place before March 15 will receive a 100% refund.

    • Cancellation between March 15 and May 10 will receive a 50% refund of the total fees paid.

    • Cancellations after May 10 do not qualify for a refund.

    • IMPORTANT NOTES/EXCEPTIONS:

      • If Novo is able to resell your canceled room to a new attendee, Novo will refund your whole fee after the conclusion of conference.

      • In extreme cases (death of a family member for example), we have seen hotels “show mercy” and in other cases Novo has decided to eat the loss and allow one-off cancelations with refunds. If this is the case, please do include details in your email cancelation and we will do our best to get an exception.

        Have a question not addresses in the FAQ’s? Feel free to reach out to our team at usconference@novo.org with your questions.

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